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Habit — Terms of Service

Effective date: 11 June 2026 Last updated: 11 June 2026

These Terms of Service (“Terms”) are a binding agreement between you (“you”, the “Principal”) and [Legal entity name] (“Habit”, “we”, “us”, “our”) governing your access to and use of the Habit private AI concierge service at myhabit.ai and through connected channels (the “Service”).

By accepting an invitation, signing in, or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

Beta notice. The Service is currently offered on a Beta basis. It is provided “as is”, may change, be interrupted, or contain defects, and is not yet a finished product. See section 11.

1. Definitions

  • Principal — the client the Service works for and the account holder.
  • Operator — Habit personnel who set up, personalise and maintain a Principal’s account. The Operator never signs in as the Principal and never enters the Principal’s third-party logins.
  • Concierge — the AI system that performs the Service on the Principal’s behalf.
  • Connector — a third-party account (e.g. Google Calendar, Gmail, Contacts, meeting notes, documents) the Principal authorises the Service to access.
  • Action — a real-world step the concierge proposes, such as a booking, purchase, message or call.
  • Approval — your explicit confirmation of a proposed Action.

2. Eligibility and accounts

  • Invite-only. Access is by invitation. You may use the Service only if you have a valid invitation and an active account.
  • Adults only. You must be at least 18 and able to form a binding contract.
  • One account per Principal. Your account is for you. You are responsible for activity under your account.
  • Authentication. Sign-in is passwordless (an emailed code) via our provider. Keep access to your email account secure; notify us promptly of any unauthorised use.
  • Accurate information. Information you give during onboarding (preferences, relationships, boundaries, contacts) should be accurate and kept up to date, and you must be entitled to share any third-party information you provide.

3. What the Service does — and the confirm-before-act model

The Service helps run your day: it reads connected sources you authorise, prepares a daily brief, surfaces what needs attention, holds conversations with you across WhatsApp, voice and the web dashboard, and proposes Actions.

The concierge does not act without your Approval. It will not book, purchase, send a message, or place a call on your behalf unless you have explicitly confirmed that specific Action. The same Approval is the single source of truth across every channel. When intent is unclear, the concierge asks rather than assumes.

Outbound voice calls. Where you approve an outbound call, the concierge discloses that the caller is an AI agent and handles recording consent before recording.

You remain responsible for Approvals. Because you confirm Actions, you are responsible for the Actions you approve and for reviewing what is proposed before approving it. We are not liable for an Action you approved based on information you can review, except to the extent caused by our own breach of these Terms or our own gross negligence or wilful misconduct, and subject to section 14.

4. Connected accounts and third-party services

  • You authorise connectors. You connect third-party accounts directly through each provider’s own consent flow. You can disconnect at any time, which revokes the Service’s access.
  • Provider terms apply. Your use of any connected service remains governed by that provider’s terms and privacy policy. We are not responsible for third-party services, their availability, or their acts and omissions.
  • Google data. Where you connect Google Calendar, Gmail or Contacts, the Service uses that data only to provide the in-app features described, on a read-only basis, in line with the Google API Services User Data Policy (including Limited Use). The Service does not send, modify or delete your Google data.
  • Optional context agent. The desktop context agent is optional and off until you separately enable it with granular consent. Its operation, controls and data handling are described in the Privacy Policy.

5. Your responsibilities and acceptable use

You agree not to:

  • use the Service unlawfully, or to instruct the concierge to do anything unlawful, fraudulent, harassing, or harmful;
  • provide third-party information you are not entitled to share, or use the Service to surveil or harvest information about others improperly;
  • attempt to access another Principal’s data, or to probe, breach or circumvent the Service’s security or isolation;
  • misuse, copy, resell, reverse engineer, or build a competing product from the Service except to the extent the law permits;
  • interfere with the Service’s operation or introduce malicious code.

You are responsible for the legality of the instructions you give and the Actions you approve.

6. AI output — no professional advice; verify before relying

The concierge uses AI and can be wrong, incomplete, or out of date. Output is provided to assist you, not to replace your judgement.

The Service does not provide legal, financial, tax, medical, or other professional advice, and nothing it produces should be relied on as such. For decisions with legal, financial, health or similar consequences, consult a qualified professional. Review concierge output and proposed Actions before relying on them or approving them.

7. Fees, billing and cancellation

  • Beta access. During the current Beta, the Service is provided to invited Principals at no charge. We will introduce paid subscription terms before any charge applies, and will give you notice and the choice to continue or cancel before you are first billed.
  • Future subscription. When the Service moves to a paid subscription, fees will be billed through Clerk Billing (payments processed by Stripe). You authorise us (via Stripe) to charge your chosen payment method for the applicable fees and taxes until you cancel.
  • Changes. We may change fees on reasonable prior notice, effective from your next billing period.
  • Cancellation. You may cancel at any time, effective at the end of the current billing period. Unless required by law, fees already paid are non-refundable.
  • Beta pricing. Beta terms and any future pricing may change as the Service moves out of Beta.

8. Your content and data; our intellectual property

  • You own your data. As between you and us, you retain all rights in the information you provide and the content from your connected accounts (“Your Data”).
  • Licence to operate. You grant us a limited licence to host, process and use Your Data solely to provide, secure and support the Service for you, as described in the Privacy Policy. We do not use Your Data to train AI models.
  • Our IP. We (and our licensors) own the Service, including its software, design, brand (including the Habit name and mark), and all related intellectual property. These Terms grant you a limited, revocable, non-exclusive, non-transferable right to use the Service for its intended purpose; no other rights are granted.
  • Feedback. If you give us feedback, we may use it without restriction or obligation to you.

9. Confidentiality

We treat Your Data as confidential and protect it as described in the Privacy Policy. Where we share confidential information with you about the Service, you agree to keep it confidential.

10. Privacy

Our handling of personal information is governed by the Privacy Policy. By using the Service you acknowledge that policy. Where the Service processes personal information on your behalf (including third-party information you supply), the parties will enter into any data-processing terms required by applicable law.

11. Beta; availability; “as is”

The Service is provided on a Beta and “as is” / “as available” basis. We do not warrant that it will be uninterrupted, error-free, secure, or that output will be accurate or fit for a particular purpose. We may modify, suspend or discontinue features, in whole or in part, with or without notice, though we will give reasonable notice of material adverse changes where practicable.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (for example, liability under the Consumer Protection Act where it applies).

12. Limitation of liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data, goodwill or business, arising out of or relating to the Service.
  • Our total aggregate liability arising out of or relating to the Service and these Terms is limited to the fees you paid us in the 3 months before the event giving rise to the claim.
  • These limits apply to all claims, whether in contract, delict/tort, or otherwise, and survive termination.

This section does not limit liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited by law.

13. Indemnity

You agree to indemnify and hold us harmless from claims, losses and reasonable costs arising from (a) your misuse of the Service, (b) your breach of these Terms, (c) Actions you approved, or (d) third-party information you provided without being entitled to share it — except to the extent caused by our breach, gross negligence or wilful misconduct.

14. Suspension and termination

  • By you. You may stop using and cancel the Service at any time (section 7).
  • By us. We may suspend or terminate your access if you materially breach these Terms, if required for security or legal reasons, or if we discontinue the Service, with reasonable notice where practicable (and immediately where necessary to prevent harm).
  • Effect. On termination, your right to use the Service ends. We will, on request and within a reasonable period, make Your Data available for export and/or delete it as described in the Privacy Policy, subject to records we must retain by law.

15. Changes to these Terms

We may update these Terms as the Service evolves. We will post the updated Terms with a new “Last updated” date and, for material changes, give reasonable notice. Continued use after an update means you accept the revised Terms.

16. Governing law and disputes

These Terms are governed by the laws of South Africa, without regard to conflict-of-laws rules. The parties submit to the non-exclusive jurisdiction of the courts of South Africa. The parties will first attempt in good faith to resolve any dispute informally.

17. General

  • Entire agreement. These Terms and the Privacy Policy are the entire agreement between us regarding the Service and supersede prior agreements on that subject.
  • Severability. If any provision is unenforceable, the rest remains in effect.
  • No waiver. A failure to enforce a provision is not a waiver.
  • Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets, on notice.
  • Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
  • Notices. We may give notices by email or in-app; you may contact us at benjamin@myhabit.ai.

18. Contact

Entity: [Legal entity name], [registration number] Address: [registered address], South Africa Email: benjamin@myhabit.ai · Support: benjamin@myhabit.ai